Ticket Zero press kit

Ticket Zero: fact sheet

One-line pitch: Work real IT tickets in a living, simulated office network, and climb from help desk to network and security roles.

Description: Ticket Zero is a browser-based IT career simulator. Every ticket breaks something real in a simulated office (a wrong gateway, a VLAN missing from a trunk, a contractor's bad punch-down, a locked-out account). You investigate with real commands, find the root cause, fix it hands-on and prove the fix, and every output comes from the network's actual state, never a script. It's built to make the first job in IT feel familiar before you get it, and to line up with the objectives of entry-level networking and security certifications.

Genre	Simulation / career sim, troubleshooting puzzle
Platform	Web browser (desktop and mobile), no install
Players	Single player
Target audience	People breaking into IT: career changers, students, help-desk hopefuls, and anyone studying for an entry-level IT certification. Teens and up.
Developer and publisher	Sixside Games ("a Sixside Games production")
Status	Prototype: playable end to end, in active development
Price	Free during the prototype

Key features

• Real troubleshooting, real state. PC commands (ipconfig, ping, tracert, nslookup) and switch and router commands in a simulated CLI. Every fix changes the network, and every output is computed from it.
• Hands on the hardware. Pick the right cable from a shelf of look-alikes, crimp your own patch cord and test the wiremap, re-punch an in-wall run at the patch panel, and console into a factory-fresh switch to bring it up.
• Three career paths. Help Desk Technician, Network Technician and NOC Technician, with 30 ticket templates, an identity console, and a live NOC alarm dashboard.
• Learning that sticks. A hint ladder that rewards effort, a Codex you unlock by playing, skill levels that need practice on different days, skills that get "rusty", and a Morning Standup of quick recall cards.
• Honest scoring. Points for finding the root cause, citing your evidence and verifying the fix, and deductions for collateral damage, unneeded changes and unsaved configs, just like a real change process.

Content descriptors

Violence	None
Language	None
Online interactions	None. Single player, no accounts, no chat. Progress is saved only in the player's own browser.
In-game purchases	None

Note: some tickets depict workplace security threats (a caller impersonating an employee, suspicious sign-in attempts) as training scenarios. There's no violent or frightening content.

Brand

Accent (mint)	#7cf0c5
Accent, dim	#3fae88
Background	#050816
Display font	Space Grotesk (400 / 500 / 700)
Mono font	JetBrains Mono (400 / 600)

Screenshots (press/screenshots/, 1920×1080)

1. 01-title-screen-dusk-skyline.png: the title screen over the day/night skyline (dusk)
2. 02-terminal-mid-ticket.png: mid-ticket at the console: names fail while numbers work
3. 03-noc-alarm-dashboard.png: the NOC dashboard in an alarm storm, with a runbook open
4. 04-cabling-punch-down-block.png: the rack close-up with a mis-punched 110 block next to the A/B colour guide
5. 05-career-path-skill-ladder.png: the career path: role readiness, skill levels, a rusty skill
6. 06-cabling-parts-shelf-and-cable-bench.png: the parts shelf with look-alike cables, and the cable bench
7. 07-ticket-resolved-score.png: a resolved ticket: score breakdown, your path versus the ideal path, skills levelling up
8. 08-solving-a-ticket.gif: a 10-second loop of solving a ticket (960×540)

The certification and vendor names that appear as small exam-domain tags in the game were left out of frame for these images, per the brand guidelines.